Privacy Policy
This policy explains what personal information we collect, why we collect it, and how we protect it.
Tessaiga Technologies ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share personal information when you use our website, consulting services, or marketplace platform. It applies to personal information we handle as a data controller.
1. Information we collect
We collect information you provide directly, information we collect automatically, and information from third parties.
- Information you provide: your name, email address, company and role, billing and payment details, account credentials, photographs and other content you upload, and any other details you share in messages or forms.
- Information collected automatically: device and browser information, IP address, pages visited, referring pages, and timestamps, collected through log files and similar technologies.
- Information from third parties: transaction confirmations and payout records from payment providers, and publicly available information.
2. How we use your information
We use your personal information for the following purposes:
- To operate, maintain, and improve our website, services, and marketplace;
- To process subscriptions, commissions, payments, and payouts;
- To respond to enquiries and provide customer support;
- To communicate with you about our services and products;
- To detect, prevent, and address security, fraud, and technical issues;
- To comply with legal and regulatory obligations.
3. Legal bases for processing
Where applicable law requires a legal basis for processing, we rely on: the performance of a contract with you, your consent (which you may withdraw at any time), our legitimate interests in operating our business securely and effectively, and compliance with legal obligations.
4. Cookies and similar technologies
Our website may use cookies and similar technologies to remember preferences, understand how the site is used, and improve performance. Most browsers let you control or delete cookies through their settings. Disabling cookies may affect how the website functions for you.
5. Sharing of information
We do not sell your personal information. We share information only as needed to operate our services and where permitted by law, including:
- Service providers: payment processors, hosting providers, email and communications providers, and analytics providers who act on our behalf under appropriate confidentiality obligations;
- Buyers and Sellers on the marketplace: information needed to complete a transaction, such as the seller's name and the purchased photographs;
- Legal and regulatory: authorities where required by law, legal process, or to protect our rights and the rights of others.
6. Data retention
We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Content you delete from the platform may remain in backups for a period before it is removed.
7. Data security
We apply appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. International transfers
As a remote-first, global company, your personal information may be processed in countries other than the one you live in, including Malaysia. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place.
9. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and to data portability. You may also withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details below.
10. Children's privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
11. Third-party websites
Our website and services may link to third-party websites, including mySolat.net and payment providers. We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with an updated effective date. Material changes will be highlighted where reasonably possible.
13. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or via our contact page.